Compliments, Comments and Complaints

We aim to get things right first time but accept that mistakes can happen. If we make mistakes we want to correct them as quickly as possible and learn from those mistakes. The feedback you give us will help us improve the services we provide.

We'd also like to hear from you if you're pleased with the service you have received or if you have a general comment that you would like to pass on to us.

Making a Comment, Compliment or complaint has been made easier.  There are a number of ways to send your feedback to us:-

• Online Compliments Comments & Complaints Form - Click here to complete the online form

• In Writing:                  AmicusHorizon,  PO Box 322, Sittingbourne, ME9 8PQ

• By Telephone           0800 121 6060 or 01795 434606

• By E-mail                   contactus@amicushorizon.org.uk

Once you have made a comment or complaint we will aim to respond in full within ten working days. 

To find out about alternative ways to make a compliment, comment or complaint and how it will be dealt with, download the document on the right of this page.