Our Services

We want our customers to be happy with the services we offer. Therefore, we consult regularly with our customers to be sure that we deliver the service and support they expect and want from us. As a result, we have developed a list of "Service Standards" on which all are services are based.

Young people usually have a number of issues affecting their lives, which means their lifestyles become chaotic and unstable. This can lead to homelessness, substance misuse and the inability to make decisions about their lives. Casa Support currently provides supported accommodation or floating support to 122 young people throughout East Kent. The services are for young single people aged 16-25 or young parents aged 16-21.

The learning disability services within Casa Support provide a range of support and care services to adults across London and East Kent.

Sometimes, when things start to go wrong, you just need a helping hand from people who understand the problems you are facing and have the contacts and expertise to help you. That's where floating support can help.

Domestic abuse is a pattern of controlling and aggressive behaviour from one person to another within an intimate or close relationship. Abuse can be physical, sexual, financial or emotional or psychological or a combination of these. It can happen to anyone irrespective of age, gender, class, race, sexuality, disability etc.

It is estimated that mental health problems affect more than 8 million people in England and, at any one time, more than 1 in 6 people have a mental health problem. An unsatisfactory housing situation can lead to worsening mental health. People with mental health problems are particularly likely to have vulnerable housing. The government has a vision where people with mental health problems have the same opportunities to work and participate in their communities as any other citizen. Safe secure accommodation plays a critical role in achieving this vision.

Homelessness is the most extreme form of housing need. There are many people in England who do not have a home despite not actually sleeping rough. Unable to afford alternative options, many have to endure overcrowding and unsanitary conditions.

Casa Support provides floating support services to older people in the Swale area of Kent. The service is available to anyone over the age of 55, living in sheltered housing, in private accommodation or in their own home.

Casa Support's day to day work brings us into contact with some of the most vulnerable members of the community. Customers come to us with many problems over which they have no control and not always through any fault of their own.